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Return to topTextbook Pickup Online book reservations are for pickup only. We are unable to ship books. If you have selected a shipping method for your online book reservation order, please be advised that we will change your order to ";Pickup";. Online orders are processed after our online reservation system closes for that period. Books may be picked up on the first floor of the bookstore at the General Book Customer Service desk. Pickup dates are posted on our Textbooks page.Return to top Sales Tax Your book order will be charged Santa Cruz County sales tax even if your billing address is outside of the State of California. Orders are taxed because the merchandise is picked up in the store. If you have neglected to select California as the tax option when you placed your order, we will change the tax status at the time of processing to relect the accurate tax rate.Return to top Cancelations and Returns If you wish to cancel your order prior to pickup, even if it has already been processed, please email us with your invoice number, the name on the order and indicate you wish the entire order to be canceled. Once the order is processed, we cannot cancel individual books from an order. If you wish to cancel select books from the order, you must pickup the entire order during the pickup period at the beginning of the quarter, and then return the books you do not want during our textbook refund period. Once you have picked up your order, the in-store textbook return policy will apply. Please see our Textbook Return Policy for more information. Return to top