Your satisfaction is important to us...exchanges and returns made easy!Apparel and Insignia ReturnsSatisfaction GuaranteedWe work hard at the Bay Tree Bookstore to bring you the best in customer
service and satisfaction. We also know that you still might need to return or exchange an item. The following information will
make that process easy. Authorization from our Customer Service department is not required to return or exchange an item.If you are not satisfied with your purchase, we are happy to issue a refund or exchange. You will be responsible for shipping the item back to us as well as for the
shipping fees.If we shipped the wrong product, we will promptly refund or replace the
item and refund your return shipping charges. A replacement item will be shipped free of charge.Only items that are in new condition with the tags attached are eligible for return or replacement in all circumstances.If an item that is being returned is a gift and credit is requested, the credit will be issued to
the card that placed the order. All refunds will be issued upon receipt of the merchandise in our warehouse.Return to topReturn AddressPlease familiarize yourself
with our return policy as stated above and then send your return to: Bay Tree Bookstore
UC Santa Cruz
1156 High Street
Santa Cruz, CA 95064To ensure appropriate credit or replacement, please include the original packing list with all returns.
Be sure to include your e-mail address and/or a phone number so we can
confirm receipt of merchandise and update you on the status of your return.
Be sure to make a note on the original packing list if you would like a refund or
an exchange and the reason for the refund or exchange.Please use UPS or Insured Parcel Post for your protection.