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Policies

Ah, the fine print on privacy, warranties and pricing!

Privacy Policy

As a customer of the Bay Tree Bookstore's online store, Slugstore, you will need to provide your full name, billing address and shipping address, phone number and email address so that we may complete your online order. The Bay Tree Bookstore is committed to protecting your personal information and guarantees that we will never sell or disclose your identity or personal information to any third party.

Protecting Your Information

In order to help us protect your information, please be sure to select a password that uses a combination of letters and numbers and avoids the use of dictionary words.

We have met the electronic security standards satisfying the Payment Card Industry Data Security Standard (PCI) in order to safeguard your personal information and credit card information.We use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. Please be sure to use an SSL-enabled browser to protect the confidentiality of your personal information while it’s transmitted over the Internet. Our in-store electronic transactions are also protected by the same high security standards in place for your online transactions.

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Electronic Warranties

All electronic equiment sold at the Bay Tree Bookstore is protected by any warranties offered by the manufacturer. If you have concerns about specific warranties, please ask us for help prior to making your purchase. We will exchange a defective product with the exception of computers and other Apple products as they are covered under their original purchasing warranty or any extended warranties you might have later purchased. Apple Computer offers a One Year Limited Warranty for most of its products.

For more information on Apple's Warranty policies, see their website at Apple Warranty. If you have a problem with an Apple product purchased at our store, please contact Apple directly by calling 1-800-275-2273. For our comprehensive Returns, Refunds and Exchange Policy, please click here.

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Educational Software Pricing We offer special educational pricing on software titles by Adobe, Apple, Microsoft and more at a substantial savings over regular retail. Educational software has the same features as non-educational software – it's just cheaper! If we do not carry a particular title on our shelves, please ask us to place a special order for you at no extra charge. All of our educational hardware is available to students, staff and faculty upon providing valid UCSC identification. For our comprehensive Returns, Refunds and Exchange Policy, please click here.
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Computer Hardware Pricing The Bay Tree Bookstore is an Apple Computer reseller working closely with Apple to offer the best educational pricing on Apple products. We also work with Dell Computers to offer its educational lines to our campus community. We often have special Apple deals that are not available anywhere else including the Apple website. All of our educational hardware is available to students, staff and faculty upon providing valid UCSC identification. For our comprehensive Returns, Refunds and Exchange Policy, please click here.
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