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Return to topReturn and Exchange Costs If we have made an error with your order (for example, wrong item or size) we will pay all shipping charges to rectify the error. We will credit your card for the cost of shipping the item(s) back to us or we might issue a call tag to pick up the order. The replacement item will be shipped free of charge. If you have made an error or experience a change of heart, you must pay for any shipping charges incurred in returning your order. This includes clothing exchanges for size.Return to topPickup as ShippingIf you are purchasing items that are sold as "Pickup Only" (such as textbooks or graduation regalia) as the delivery method, your order will be fully processed and your card charged even though you are picking up the items. We will process your order prior to your arrival in the store in order to speed up the process and to keep you from waiting in line. For dates and locations on picking up regalia, please see the Graduation page. For textbook reservations, please see the Textbooks page. For other special events designated as pickup, please see their own special online page for details.Return to top

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