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Return to top Password Retrieval If you have forgotten your password, you can easily retrieve it using our automated password retrievel system. To retrieve your password, please click the ";Login"; option available on every page and select ";Forgot your password? Click here."; After entering the email address you used when you set up your account, click ";Send"; and your password will be automatically emailed to you. If you wish to change your password, log into your account and select ";Edit Profile"; at the top of the page. You will then be directed to a page where you can change your account information including your password. Click here to log into your account. For security reasons, the Bay Tree Bookstore cannot reset your password for you and does not have access to your account. Click here to retrieve your password.Return to top Managing Your Account It is easy to modify the details of your account, including changing your shipping, billing and credit card information. Log into your account , select "Edit" for modifying your billing address on file or "Delete" to remove a pre-existing shipping address. Alternatively, select ";Edit Profile"; to make more editing choices including changing your name, phone number and credit card number if you elect to store one with your account. Return to top Order Processing and Backorders We make every effort to process your order in a timely manner, usually within 24-48 hours. Your credit card will not be charged until your order is processed. If an item is back ordered, we will process the item(s) we have and ship them. When we do process your order, you will be notified in an email which items have been sent and what items have been back ordered. When we receive back ordered stock, we will ship them to you as soon as possible. You will be charged a one time shipping charge for your order. Due to campus closures for academic holidays and other holidays, we may not be able to process your order right away. Unfortunately, we are unable to process orders on a Saturday or Sunday. See our Store Hours for special hours and holiday information. Order History Wondering where your order is? You can log in to your account to view your order history to see if it has been processed or if it is still pending. You can also view previous orders. To view your Order History, click "Login" at the top of each page, log in, and select "Order History".Return to top

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